Behind The Scenes at SIRCOMM


By Brandon Redmond

Jerome, Idaho (KMVT-TV) When you think of 9-1-1, you think of Police Officers, Paramedics or Firefighters. But 9-1-1 dispatchers, the people behind the phone, are your first line of defense if you have an emergency.

"9-1-1 dispatchers cover a wide myriad of responsibilities. Everything from non emergency calls and a lot of times after hours public work calls. On the other end of the spectrum we have emergency, literally life or death calls, and everything in between," said Trevor Churchman, a 9-1-1 dispatcher at SIRCOMM.

When you dial 9-1-1, the dispatcher is the person responsible for getting you help in your time of need. They are trained to provide you assistance while dispatching emergency crews to your emergency.

"We're responsible for communicating with officers in the field as well as paramedics, firefighters and QRU members. There are a large number of people we communicate with,” said Trevor Churchman.

9-1-1 is one of those services we don't think about until we need it. but when you're dialing 9-1-1, there are a few things that will help dispatchers get you the help you need.

"The first thing to remember is when calling 9-1-1 is that you're going to be speaking to someone who deals with this literally day in and day out. We're there to help,” said Trevor Churchman.

The most important thing dispatchers will need is your location. Once they have your location, they can get you help.

"The more calm that the caller is, the more efficient we can be in obtaining the information we need," said Trevor Churchman.

Dispatchers will ask for your name, location, phone number and a description of your problem. If you have a medical call, they will begin emergency medical dispatching. 9-1-1 dispatchers, the trained professionals providing you help on the other end of the phone.

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