Settlement Calls For Boise Auto Dealer To Change Business Practices


By Paul Johnson

Boise, Idaho ( KMVT-TV / KSVT-TV ) - A Boise Auto Dealer has agreed to change some of the ways it does business. Thursday, Idaho Attorney General Lawrence Wasden filed an agreement with Western Auto Sales, LLC, to address issues involving the Boise auto dealer’s business practices.

Attorney General Wasden inquired into Western Auto Sales’ business practices after his Consumer Protection Division received consumer complaints about the auto dealer. A mentally-impaired consumer alleged that Western Auto Sales misled him during the sale of a car, while another consumer claimed deception in Western Auto Sales’ transfer of a motor vehicle service contract. A third consumer complained that, during the repossession of his car, Western Auto Sales’ agent threatened to arrest him and harassed his wife at her workplace.

Western Auto Sales satisfactorily resolved the consumers’ complaints and, under the terms of the agreement, are prohibited from engaging in harassing debt collection or repossession acts or practices. Among other mandates, the agreement also requires Western Auto Sales to:

• review its Internet website advertising and make all required changes to ensure its advertising complies with state and federal law;
• comply with the Idaho Motor Vehicle Service Contract Act in the sale of its motor vehicle service contracts; and
• disclose all material terms and conditions relating to the receipt of a free motor vehicle service contract with the purchase of a car.

To reimburse the Attorney General Office for its attorney’s fees and investigative expenses, Western Auto Sales paid $950 to the office. If the auto dealer fails to comply with the agreement, it is subject to a $15,000 civil penalty.

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