Twin Falls Police now keeps in touch with victims with new program

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TWIN FALLS, Idaho (KMVT/KSVT) - The Twin Falls Police Department is utilizing a new tool to help keep in touch with victims of crime.

Capt. Anthony Barnhart said this is part of their strategic plan, wanting to increase victim outreach.

The platform called Spidr Tech, is to help with victim notifications with a victims notification system.

"Sends a message to victims, just letting them know that we did receive their report. It shares with the victim the case number, the officer that took the report, how they can get a copy of that report and if it happens to be a persons crime, it also gives them contact to our victim witness coordinator," he explained.

He said they believe this platform will help them have better communication with victims.

"Of course our mission is to actually prevent crime if we can do that. However, if someone is victimized, we want to make sure that we are communicating with them appropriately," he explained.

The department is about three weeks into using the program and have had confirmation that victims get their messages on their phone or through email.

In the future, they will be able to send surveys to the victim to better understand how they're doing in reference to the crime that's being investigated and what they can do better.

They are also looking at planning to send messages if they make an arrest in that particular case.

"We believe that it is vitally important that we communicate with victims of crime," Barnhart said.

He added that they are the first police department in Idaho to use the Spidr Tech technology.

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